Everestaroma Refund and Returns Policy

Thank you for shopping at Everestaroma!

We want you to be completely satisfied with your purchase. If for any reason you are not, we offer a hassle-free return and refund policy.

Eligibility for Returns and Refunds

  • You have 10 days after the delivery date to request a return and receive a full refund.
  • To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
  • Please include a receipt or proof of purchase with your return.

Situations with Partial Refunds

  • We offer partial refunds for items that are:
    • Books with obvious signs of use.
    • Not in their original condition.
    • Damaged or missing parts for reasons not due to our error.
  • Items returned more than 10 days after delivery are not eligible for a refund.

Return Process

  1. Contact Us: Before returning your item, please email us at office@everestaroma.com to request a return authorization.
  2. Pack Your Return: Once you receive a return authorization, securely pack your unused and unopened item(s) in the original packaging.
  3. E-Mail US: Email us for finding the nearest shipping location with respect to your address so you can ship us the item.

Refunds

  • Once we receive and inspect your returned item, we will send you an email notification.
  • We will also notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed within 5 business daysA credit will automatically be applied to your original method of payment.

Late or Missing Refunds

  • If you haven’t received your refund after a reasonable amount of time, please follow these steps:
    • Check your bank account again.
    • Contact your credit card company.
    • Contact your bank.

Exchanges

We only replace items if they are defective or damaged or different from one you ordered. If you need to exchange an item for the same item, please send us an email at office@everestaroma.com and send your item to our nearest address .

We hope this Refund and Returns Policy helps! If you have any questions, please don’t hesitate to contact us.