FAQs

My order hasn't arrived yet. How can we track our order?

Please feel free to reach out to us by contacting the telephone number provided in the designated “Contact” menu. Note : If the order hasn’t arrived by the 6th day, contact us immediately. We are very responsive.

Do you deliver on public holidays?

The delivery of our products is solely dependent on the chosen delivery company we engage with. As a company, we do not possess an independent logistics infrastructure.

Could you clarify how shipping costs are calculated for multiple items?

For now everything is under free-shipping as we are just starting out in USA. But in general if two products fit in same package, you don’t have to pay extra for the other one (in some cases even 4 products fit in the same package).

Delivery Options Overview

Everestaroma offers these shipping methods for any requirement. Courier delivery using USPS.

1. Order the Product and Specify the Delivery Method

2. You Will Receive an Order Confirmation Message

3. Wait for Your Order to Arrive

4. Pick up Your Order at The Checkout Area

1) What is Essential Oil?

An essential oil is a concentrated hydrophobic liquid containing volatile compounds from plants. An essential oil is “essential” in the sense that it contains the “essence of” the plant’s fragrance-the characteristic fragrance of the plant from which it is derived.

2) How to use essential oil?

We should use it in a very simple manner that is by applying it on the surface and gently massaging it.

3) Can we consume it internally?

There is a practice of consumption only after the super dilution of many oils. We suggest you to consume only under the proper guidance of qualified physician.

4. Are essential oil free of side effect?

Though all the oils are extracted naturally , if you use it properly there is no any side effects.

5. What is the amount to be use in one time?

Mostly, people prefer to use it by adding 2 to 3 drops of oil on 15 to 20 drops of carrier oil. But it depends on you for what purpose you are using it.

6. Is it dangerous to human and animal?

Yes it is dangerous if you can’t use it properly. Because it is a concentrated hydrophobic liquid containing volatile compounds from plants. So it’s better to keep it away from children and animals.

7. Can we apply essential oil or it’s blend to children and infant ?

Yes you can apply essential oil or it’s blend to children and infant but only after the super dilution.

8. How to store essential oil?

You can store it in cold dark place where there is no direct sunlight. And keep it away from children.

9. What is the life of oil?

If you preserve it under proper air tight condition , it’s life long.

10. How we can know the quality of essential oil?

Normally, you can know it’s quality by it’s color, physical appearance , aroma , solubility, specific gravity, optical rotation, refractive index. If you want to know it’s quality on depth you can observe GC Analysis report.

Exchange or Return of Goods

Products purchased from Everestaroma can be returned within 10 days from the date of delivery, provided they are unused, in the same condition they were received, and in their original packaging with unbroken seals. Damaged or used products are not eligible for return. To initiate a return, please contact our customer service team. Customers are responsible for return shipping costs. Upon receipt and inspection of the returned item, a refund will be issued to the original method of payment, minus the cost of the initial delivery. Please note, we only accept exchanges for items that were defective or damaged upon delivery, and we do not accept returns of opened or used essential oils. More at Refunds Page.

The product is not accepted back if at least one of the components is missing:

  • Packaging box is damaged
  • Cap/Seal is broken
  • Oil is consumed

The refund will be sent within 5 days of our product being delivered to us.

Need a Help?

  • 9802008791
  • Messenger
  • Email: usaeverestaroma@gmail.com

Subscribe us